Refund a customer

The Asset StoreA growing library of free and commercial assets created by Unity and members of the community. Offers a wide variety of assets, from textures, models and animations to whole project examples, tutorials and Editor extensions. More info
See in Glossary manages customer refunds. This means that if a customer requests a refund for a package that you own, you need to request a refund through the Asset Store support center.

A customer’s refund request must meet the Asset Store’s Refund Requirements. If the user has an issue that you can solve then try to resolve your customer’s issue.

Verify a customer’s invoice number

The Asset Store support center requires an invoice number to identify the transaction to refund. To verify an invoice number:

Ask the customer to provide you with the invoice file, or invoice number that they received when they purchased the Asset Store package.
Open the Asset Store Publisher Portal.
Go to the Invoices tab.
In the Verify invoice field enter the invoice number.
Select Verify.

Request a refund

To request a refund from the Asset Store on the customer’s behalf:

Go to the Asset Store support center.
Enter the following information:

Field	Information
Your email address	Enter the business email address you use for your publisher account.
Subject	The name of your request. For example, Request for an Asset Store refund.
Product	Select Asset Store.
Description	Enter the name of the asset(s) to refund and the reason for the customer’s refund request.
Attachments	Attach the customer’s invoice file. If you don’t have the invoice in a file format, add the invoice number to the Description field.

Additional resources

Collect revenue from Asset Store package sales

Issue an Asset Store voucher