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Troubleshooting on iOS devices
Android
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Reporting crash bugs on iOS

Before submitting a bug report, please check the iOS Troubleshooting page, where you will find solutions to common crashes and other problems.

If your application crashes in the Xcode debugger then you can add valuable information to your bug report as follows:-

  1. Click Continue (Debug > Continue) twice
  2. Open the debugger console (View > Debug Area > Activate Console) and enter (in the console): thread backtrace all
  3. Copy all console output and send it together with your bug report.

Similarly, when reporting app freezes, you can click Pause and do the above steps.

If your application crashes on the iOSApple’s mobile operating system. More info
See in Glossary
device, you should retrieve the crash report as described here on Apple’s website. Please attach the crash report, your built application and console log to your bug report before submitting.


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Troubleshooting on iOS devices
Android