客户可能会联系您要求获得您在 Asset Store 中的资源包的退款。但是,由于他们是通过 Asset Store 进行购买的,因此应该由 Asset Store 管理退款事宜,而非由具体发布者处理。
如果用户提出了您可以解决的问题,那么您应该尽一切可能解决客户的问题。如果您的客户有合理的理由想要退款,并且没有违反 Asset Store 的退款要求,那么您必须代表客户向 Asset Store 申请退款。
注意:除非发生服务器错误(错误地向客户收取重复资源的费用或其他类似错误),否则 Unity Asset Store 未经您的授权不会退款。
要代表客户向 Asset Store 申请退款,请执行以下操作:
要求用户向您提供购买 Asset Store 资源包时收到的发票。
导航到 Asset Store Publisher 门户的 Verify Invoice 选项卡。
如果您没有在列表中看到发票,请在 Invoice No. 文本框中输入发票号码,然后单击 Verify 按钮。
验证成功后,向 Unity 提交请求,并填写以下信息:
有关退款的更多信息,请参阅 Asset Store 常见问题解答。
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