客户可能会联系您要求获得资源退款。但是,由于购买是通过 Asset Store 进行的,因此应该由 Asset Store 管理退款事宜,而非由具体发布者处理。
如有可能,请尝试帮助您的客户来解决问题,避免发生退款。如果需要退款,必须使用以下流程代表客户从 Asset Store 申请退款:
要求用户向您提供购买资源时收到的发票。
使用 Verify Invoice 选项卡验证发票。
验证后,使用与发布者帐户关联的电子邮件地址向 assetstore@unity3d.com 发送电子邮件。您必须以附件形式提供发票或直接提供发票号码。
下面是申请模板:
Hi Asset Store Team,
Please refund the following asset(s)
Publisher Name:
- Asset name(s)
Regards
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