Providing support

As an Asset StoreA growing library of free and commercial assets created by Unity and members of the community. Offers a wide variety of assets, from textures, models and animations to whole Project examples, tutorials and Editor extensions. More info
See in Glossary publisher, you are required to provide customer support on all your published assetsAny media or data that can be used in your game or Project. An asset may come from a file created outside of Unity, such as a 3D model, an audio file or an image. You can also create some asset types in Unity, such as an Animator Controller, an Audio Mixer or a Render Texture. More info
See in Glossary.

You need to ensure that you have an email address for users to contact you. This should be entered into the Info tab of your Publisher Administration account.

We ask that you handle support requests from users in a professional manner. If we recieve complaints about a publisher’s conduct in handling customer support requests, we may review the suitability of that publisher for the Unity Asset Store. This is also stated in your Asset Store provider agreement.

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