Troubleshooting the client#
Logs#
A client computer generates several log files that you can use to diagnose floating licensing problems. The tables below list the locations of different types of logs.
Log paths on Windows#
| Log type | File path |
|---|
| Unity Editor | %LOCALAPPDATA%\Unity\Editor\Editor.log |
| Licensing Client | %LOCALAPPDATA%\Unity\Unity.Licensing.Client.log |
| Licensing Audits | %LOCALAPPDATA%\Unity\Unity.Entitlements.Audit.log |
| Unity Hub | %APPDATA%\UnityHub\logs\info-log.json |
Log paths on macOS#
| Log type | File path |
|---|
| Unity Editor | ~/Library/Logs/Unity/Editor.log |
| Licensing Client | ~/Library/Logs/Unity/Unity.Licensing.Client.log |
| Licensing Audits | ~/Library/Logs/Unity/Unity.Entitlements.Audit.log |
| Unity Hub | ~/Library/Application\ Support/UnityHub/logs/info-log.json |
Log paths on Linux#
| Log type | File path |
|---|
| Unity Editor | ~/.config/unity3d/Editor.log |
| Licensing Client | ~/.config/unity3d/Unity/Unity.Licensing.Client.log |
| Licensing Audits | ~/.config/unity3d/Unity/Unity.Entitlements.Audit.log |
| Unity Hub | ~/.config/UnityHub/logs/info-log.json |
Licensing client exit codes#
The Licensing Client exit codes indicate successful or failed execution of a command. You can use these exit codes in CLI scripts to control execution flow.
| Exit code | Status |
|---|
| 0 | OK |
| 1 | Invalid arguments |
| 2 | Invalid credentials |
| 3 | Organization ID is missing |
| 4 | Package Access Control List file download failed |
| 5 | Context initialization failed |
| 6 | Replication service initialization failed |
| 7 | Orchestrator initialization failed |
| 8 | Floating service initialization failed |
| 9 | Package service initialization failed |
| 10 | Access token initialization failed |
| 11 | Multi client pipe server start failed |
| 12 | License activation generation failed |
| 13 | Syncing entitlements failed |
| 14 | No valid entitlement found |
| 15 | License update failed |
| 16 | Unable to get list of user seats |
| 17 | Seats activation or deactivation failed |
| 18 | Getting entitlements failed |
| 19 | Acquiring license failed |
| 20 | Renewing floating lease failed |
| 21 | Returning floating lease failed |
| 1000 | Unknown error |
Additional resources#