Troubleshooting

Important

Support for the Unity Live Capture package is scheduled to end as of Unity 6.1.

I can't get the app to connect to the Unity Editor

1. On your mobile device, make sure that the network permission is granted:

a. Go to the mobile device Settings page.
b. Scroll down to the app you're using: Virtual Camera or Face Capture.
c. Select the app and verify that Local Network is enabled.

2. On your mobile device and Unity Editor workstation, make sure that:

• WiFi is enabled.
• Both are connected to the same network.
  
  

3. In the Unity Editor, make sure you have:

• Created a connection server in the Connections window.
• Started the server by clicking Start in this window.
  
  

4. On Windows only:

• If you're connected to a trusted private WiFi network such as a home or company network:

  • In Windows settings, verify that your WiFi network profile is set to Private.
  • In the Unity Editor, in the Connections window, if you see a "Firewall is not configured" warning, select Configure Firewall.
  • If you're using a 3rd party software instead of the default Windows Defender firewall, you need to manually configure a firewall rule in this 3rd party software.
    
    

• If you're connected to a public WiFi network, you have two options:

  • Manually configure a firewall rule for this public network (Unity's automatic firewall configuration has no effect on public network firewall settings), OR
  • Switch your WiFi network profile to Private.
    Warning: This last solution has security risks if you can't fully trust the public network you're using.
    
    

5. If you still can't connect:

a. On the mobile device, switch to Manual mode to manually enter the server port and IP address.
b. In the Unity Editor, see the Connections window to know the server's Port and the Available Interfaces (IP addresses).
c. On the mobile device, try all of the different IP address values until you find one that works.

I'm connected but nothing is happening in the Unity Editor

Ensure that:

• There is a Take Recorder object in your scene (GameObject > Live Capture > Take Recorder).
• There is a device to handle incoming data streams by adding a device to Capture Devices on the Take Recorder component in your scene.
• The device game object (e.g. "New VirtualCameraDevice") is a child of a game object with a Take Recorder component and the device is assigned in the Capture Devices list of the Take Recorder.
• The toggle to the left of the device in the Capture Devices section of the Take Recorder component is enabled.
• Live mode is enabled on the Take Recorder.
• In the case of using the Virtual Camera or Face Capture apps, ensure that the device has an Actor assigned.