Troubleshooting

This section describes errors or problems you can encounter when you use the Data Streaming package.

General issues

The automatic browser redirection doesn't work

If you run the sample in the Unity Editor, you should see the following page after you successfully login through your browser.

Login Successful

If the browser fails to redirect you to the Editor, and selecting Launch Application does nothing, return to the Editor. Manually returning to the continues the authentication process.

Getting started issues

Runtime errors appeared when building the package

To avoid runtime errors when building with this package, follow these steps:

  1. In your Unity Project window, go to Edit > Project settings.
    The Project setting window opens.
  2. Select the Player option.
  3. Scroll to the Additional Compiler Arguments section.
  4. Set the Managed stripping level option to:
  • Disabled
    or
  • Minimal (if the Disabled option isn't available)

Managed Stripping Level dropdown

Sample issues

I can't see any models when the scene runs

To use the Data Streaming package, your project must use either the High Definition Render Pipeline (HDRP) or the Universal Render Pipeline (URP).

For the Offline Sample: in the OfflineSample game object's Path field, you might have also entered an invalid path. Make sure you enter the path to the tileset.json file without the Assets/StreamingAssets prefix.

Cloud sample

Nothing happens when I select something

This sample does not support the Input System package. If you rely on Input System in your project, the Editor may not detect your mouse selections.

To fix this, set your Project to support both the built-in input system as well as the Input System package:

  1. Go to Edit > Project Settings > Player.
  2. Set Active Input Handling to Both.

Input system settings

A "Missing dependency to x.y.z package" console error appeared

If you don't have all required packages installed, the following error message appears in your console window for every missing package: error CS1029: #error: 'Missing dependency to <package name> package.'

Refer to the Before you start section of the Cloud Scene sample and make sure all packages are installed.

I can't view any organizations, projects, or assets

Make sure that you have successfully created at least one Unity Cloud asset through the Asset Manager on the Asset Manager Dashboard.

Metadata Object Picking sample

I only see the object id in the BIM Metadata window

When you select an object in your dataset and the BIM Metadata window is only showing the object id, this means that no metadata is attached to this object in your original file.